Robert Walters Hiring – Global Lead Business Services

Robert Walters

Another amazing opportunity from a globally recognised employer brand is looking for a Global Lead Business Services to join their team. You will be responsible for leading the Business Services POD by overseeing the development of the business services domain strategy in line with the business requirements.

Key Activities & Responsibilities

  • Oversee the development and implementation of the Business Services domain strategy, prioritizing the key priorities for short medium- and long-term goals, and maximize cost savings without unduly reducing other sources of value, ensuring competitiveness, and mitigate short- and long-term risks.
  • Lead the drive toward standardization of policies, guidelines and templates relating to Business Services domain sourcing across the MTN Opcos
  • Lead organizational commitment to the savings, investments, innovation, and quality goals by building cross-functional agreement and strategic business partnership with the business functions
  • Oversee internal and external benchmarking for the Business Services domain, comparing procurement practices focusing on costs, quality, operating processes, pricing terms and other metrics to help enhance the effectiveness and efficiencies in the current business services contracts
  • Lead the analysis for current suppliers across Business Services domain services to develop an understanding of where the business unit fits in to each supplier’s portfolio and thus what sort of leverage for negotiation exists.
  • Lead the negotiation discussions for critical and high value business services contracts along with the Principal Strategic C ate gory to minimize the total cost of ownership, in line with the quality standards expected by the business units.
  • Lead special initiatives with Business Functions and Support Functions (Outside of GSSC) to enhance collaboration and service de livery within MTN. Proactively manage both internal & external stakeholders to build strategic partnerships.
  • Collaborate with Global Lead Procurement Excellence to promote business services to partner markets and support partner market initiatives
  • Represent MTN GSSC at Procurement seminars or forums focusing on Telco Business Services
  • Lead and develop articles for leading procurement journals and consulting surveys to increase MTN’s brand visibility
  • Lead sprint review sessions to track & measure overall business services domain performance (including corrective actions if necessary), deliver progress and provide a consolidated report to Group CPO
  • Manage the performance of the Business Services POD and review performance metrics to provide leadership, guidance, role clarity, training and career development options to build and manage a high-performing POD
  • Periodically attend daily stand ups and assist in removing bottlenecks identified during the sprints
  • Provide guidance and advisory support to the Principal Strategic Category to align to the overall Business Services domain strategy, oversee the exchange of best practices among squad s and motivate squad members for upskilling
  • Lead / Support the implementation of Agile Operating Model across Opcos and incorporate them with the overall GSSC Op Model


  • Bachelor’s degree in Supply Chain Management or equivalent degree
  • Post graduate degree in Supply Chain Management and or equivalent professional qualification (Preferred)


  • 12 – 15 years of relevant working experience
  • 7 – 10 years of relevant working and senior managerial experience in the business services domain
  • Experience in the service management of Business Services business operations
  • Expert understanding of emerging telecom/ supply chain practices and trends
  • Experience working in a medium to large organization, managing Business Services domain
  • Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
  • Experience in ERP (preferably Oracle)
  • Experience in continuous improvement through the implementation of best practices (SCM)

Industry / Certifications (Advantageous)

  • Certified Supply Chain Professional (CSCP)
  • Member of the Chartered Institute of Purchasing and Supply
  • Professional Scrum Master (PSM) certification

Job Details:

Company: Robert Walters

Job Type: Full Time

Job Location: Dubai, United Arab Emirates

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